- Digital relationship banking innovator Agent IQ has teamed up with digital banking solutions provider Narmi.
- The partnership will integrate Agent IQ’s Lynq banking platform with Narmi’s digital banking solutions to enable community banks and credit unions to offer enhanced, more personalized services.
- Headquartered in Austin, Texas, Agent IQ most recently demoed its technology at FinovateFall 2022 in New York.
A newly announced strategic partnership between digital relationship banking firm Agent IQ and digital banking solutions provider Narmi will help both community banks and credit unions enhance customer engagement across digital channels.
“By integrating our Lynq relationship banking platform with Narmi’s digital banking solutions, we’re equipping banks and credit unions with tools to offer a vastly improved customer experience while also empowering them to be more efficient,” Agent IQ Co-founder and CEO Slaven Bilac said.
Agent IQ specializes in digital relationship banking, providing personalization and customer engagement solutions that help banks and credit unions enhance customer relationships. The firm’s Lynq platform empowers financial institutions to provide proactive guidance and real-time insights to customers by combining human emotion and empathy with the efficiency of computer intelligence and AI. Narmi offers a digital banking platform designed to help community banks and credit unions provide their customers and members with the same kind of digital experience as their larger rivals. Founded in 2016 and headquartered in New York, Narmi boasts that its customers have seen account growth of as much as 3x in less than 30 days and deposit growth of 4x in as little as 90 days.
In a statement, the companies highlighted two major benefits of the partnership. These benefits include seamless digital banking functionality with AI personalization to provide customers with tailored support and consistent engagement, whether opening an account or using mobile banking. Another benefit of the partnership is the ability to enhance customer relationships by allowing customers to make digital transactions while accessing personal guidance from a dedicated banker — all without having to travel to a branch.
“Agent IQ is a perfect complement to Narmi’s digital banking and account opening products,” Narmi SVP of Operations Angela Gentry Yue said. “Together, we’re providing financial institutions with a comprehensive suite of tools that significantly enhance digital engagement and operational efficiency. This collaboration marks a major advancement in our mission to drive innovation in the banking industry.”
Founded in 2015 and headquartered in Austin, Texas, Agent IQ made its Finovate debut at FinovateSpring 2019. The company most recently appeared before Finovate audiences at FinovateFall 2022 in New York. At the conference, Agent IQ demoed its Lynq platform that enables customers to choose a personal banker to help them manage all their financial needs across any digital channel. Lynq leverages built-in augmented intelligence to enable personal bankers to better engage customers and build relationships in the digital space that are as personalized as relationships in a physical branch.
Agent IQ began the year announcing an extension of its integration partnership with fellow Finovate alum Q2. The extension empowers Q2’s sales organization to resell Agent IQ to Q2’s bank and credit union customers. Also in January, the company announced a collaboration with another fellow Finovate alum, ebankIT. Here, the partnership combines ebankIT’s self-service digital channels with Agent IQ’s personal digital engagement platform. “We wish to redefine the digital banking experience, make it more human, and set new benchmarks for customer engagement and satisfaction,” ebankIT CEO Renato Oliveira said when the collaboration was announced.
More recently, Agent IQ made fintech headlines via its work with community banks and credit unions. In July, Stanford Federal Credit Union won the Q2 Innovation Award for the launch of its digital communications channel powered by Agent IQ. The following month, Agent IQ announced a new partnership with the Bank of Utah. The independent community bank leveraged Agent IQ’s Lynq digital engagement platform to launch its new chat solution.
Photo by nagaraju gajula
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