FinovateEurope: Deep Dives into Payments, Banking, Risk, AI, and the Customer Experience
At Finovate conferences, our special track sessions give attendees an opportunity to dive deep into specific industries and themes within ...
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Tag: Customer
Fat Fingers: Citigroup Mistakenly Deposits $81 Trillion to Customer
$81 trillion was erroneously credited by Citigroup, as the customer was only meant to receive $280. The payment bypassed all ...
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Citigroup Credited a Customer $81 Trillion Instead of $280
Citigroup made the mistake of crediting $81 trillion to a customer's account instead of $280, according to a Friday report ...
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Personetics Unveils New AI Tools to Help Banks Boost Customer Engagement
Personetics unveiled a number of new features for its AI-powered flagship solution, Personetics Engage, this week. The new features will ...
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Contact Centers in AI-Driven Customer Experience
Leveraging AI to enhance the customer experience is one the biggest challenges – and greatest opportunities – ...
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Stablecoin Giant Circle Exploring Customer Loyalty Solutions With Hong Kong Telecom Firm
Circle is entering an agreement with a Hong Kong telecommunications firm with the aim of building blockchain-based solutions for the ...
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Saying Yes to Your Customers: Reimagining the Customer Experience in Financial Services with Steven Van Belleghem
It may be a fintech cliche that “every year is the Year of the Customer.” But the obsession over customer ...
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Regulators in the Bahamas Are Holding $3.5 Billion in FTX Customer Assets
Shortly after FTX filed for bankruptcy, about $372 million worth of tokens were stolen from the exchange by an unknown ...
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Blockware Customer Accuses Bitcoin Mining Firm of Fraud
The case, filed in U.S. federal court in the Northern District of Illinois on Dec. 17, centers around an allegation ...
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Glia Partners with Jack Henry to Bring Innovations in Digital Customer Service to Banks and Credit Unions
Glia and Jack Henry announced a partnership this week that will integrate Glia’s Digital Customer Service into Jack Henry’s Banno ...
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